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Breaking assumptions with empathy
Over and over, one of the big lessons in design thinking seems to be don’t assume—discover directly. The insights gained from talking directly to users informs our understanding of their needs, which...
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Empathy as the starting point for innovation
One of the core principles of design thinking is its focus on human values at every stage of the process. And empathy for the people for whom you’re designing is fundamental to this process. A few...
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What museums can learn from improv: three principles to make museums more...
In improvisational theater, there are some shared principles that the improvisers work from. These principles create a positive and supportive platform upon which the improvisers, or "players," can do...
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How to interview visitors for empathy
This post is adapted from internal trainings I led at SFMOMA and a paper authored for the Museums and the Web conference. The power of doing empathy work with real visitors had a major impact on the...
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Becoming human through human-centered design: reflections from the National...
In this guest post, Rachel Griner, an independent strategy and innovation expert who served as an Executive On Loan to the National Underground Railroad Freedom Center, explores how human-centered...
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5 Reasons Why Design Thinking is Good for Organizations
This guest post is from Maureen Carroll, Ph.D., the Founder of Lime Design and a lecturer in Stanford University’s d.school and Graduate School of Education. In doing hundreds of innovation workshops,...
View ArticleMaking the Workplace We Want: 4 Lessons from the Getty
What small strategies can you use to create the workplace you want? This story outlines how staff at the Getty are leveraging human-centered design practices to increase internal digital literacy and...
View ArticleQuick wins for building empathy with visitors: 4 hacks inspired by School Retool
Museum professionals are the "designers" of the visitor experience, and the key to developing an engaging and human-centered experience is understanding the people for whom you are designing. These...
View ArticleA design thinker in residence: an interview with Henry Trejo of Crystal...
Henry Trejo is the design thinker in residence at the Crystal Bridges Museum of American Art in Fayetteville, Arkansas. In his role, Henry advocates for visitors and works to make the museum welcoming...
View ArticleHow to write a cultural equity statement as a framing tool for design thinking
A cultural equity statement is a starting point for museums striving to improve and evolve service to their communities. In this post, Sarah Minegar of the National Park Service provides practical...
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